Customer dissatisfaction, public scandal, and high employee turnover are some of the key reasons businesses fail to thrive. After all, what business can succeed when preceded by a bad reputation?
A bad reputation never pays off. Instead, it will cost your company time and money to turn things around and restore your customers’ confidence and trust. A good review can put you ahead of the competition, while a single bad review can bring you down the ranks. It takes you to the bottom and may take years before you can regain the trust of customers. By then, it might be too late for your organization.
Original source of infographic: apexgloballearning.com/blog/cost-of-bad-reputation-infographic