It’s a familiar story, after a hard week’s work we save all those administrative bits and pieces for the weekend, hoping to make appointments and work our way through our to-do-list. Picking up the phone we expect an answer, regardless of the day of the week, and as such, businesses have had to respond, increasing their availability to cover all day, every day.
At the risk of being left behind, companies have to keep up with their customers, making sure their unanswered calls aren’t answered by their competitors. Times have changed and we expect an immediate response to our questions or concerns, and to remain competitive businesses have to respond to such changes in perception.
More Customers Want To Contact Your Business On Sundays – An infographic by the team at All Day PA