Being a social media manager is awesome! Working in the digital industry, creating amazing content and connecting with communities of raving fans are only some of the perks on the job. But it’s not always a piece of cake, and sometimes, a social media manager also has to deal with difficult situations, where a customer or a follower is not happy. Even in such a context, there are some sentences he or she should never use.
We listed 10 of these sentences in this infographic, as well as explanations of how they can be perceived, and what to say instead. We hope that helps!